John Passeri, MD
EDC Heart Center | 2014
In 2001, the Institute of Medicine identified patient-centered care as one of six interrelated factors constituting high-quality health care. To this end, patients visiting MGH often have “coordinated” visits in which multiple testing and/or provider appointments are scheduled for the same day. However, such coordinated visits may not be entirely “coordinated”. For example:
- The full day’s itinerary may not be captured in
a single document - *Visits often occur at multiple locations across
the MGH campus - Patients are contacted separately by each
provider’s office, laboratory, or testing area
with appointment confirmations and other
instructions
Better coordination can be achieved via a smartphone-based application that helps the patient and family track the multidisciplinary day. On the app details about care teams, appointment times, office locations, key phone numbers, hospital maps, and pre-visit check-lists are all easily accessible. Improved patient experience and increased efficiency are also key goals of this user-friendly app.
