Collaboration, MGPO | 2015

The digital age of healthcare comes with new challenges. A common complaint from providers is that use of electronic medical records requires them to spend most of an outpatient visit focused on their computer screen rather than on their patients.

Increasingly popular, medical scribes are highly trained to assist clinicians with documentation during the clinic visit. Using a scribe allows the physician to spend most of the visit engaging the patient and less time facing the computer. The HTL partnered with the Mass General Physicians Organization MGPO) to pilot the use of scribes—with two different vendors—in the Cardiology Non-Invasive Outpatient clinic. Four providers participated in the four-month pilot.

After an outstanding experience for both patients and providers, the MGPO is now exploring the use of “virtual” scribes as a way to more cost-efficiently implement such a service.