Collaboration: MassChallenge | 2017

For the inaugural cohort of MassChallenge HealthTech (previously PULSE @ MassChallenge), HTL matched with a startup called Medumo, which was working with Dr. James Richter and Emily Campbell in gastroenterology to put together a pilot to reduce failed colonoscopy prep via automated reminders that would be texted to patients.

In the year since HTL completed work with Medumo, Partners signed on for an enterprise roll-out, and gastroenterology completed an extended year-long pilot with 13 providers with plans to scale to all 35 providers in the department. From there, they will branch out to other endoscopy procedures and begin to use the platform for referrals and appointment reminders. The MGH team is also working on adapting the messages for colonoscopy prep into Spanish and are excited to address clinical disparities by reaching patients through the platform who are statistically less likely to get this important preventative care.

Working with Medumo has been a great success overall, with positive results improving operational efficiency and decreasing no-shows and late cancellations by over 40%. But it has also been exciting for providers and administrative staff, improving the scheduling process and saving them time. In addition, patient feedback has been overwhelmingly positive. Says one patient, “in a busy, committed time, I would have missed something in my prep without Medumo. It makes being prepared easy: highly recommended.”