Massachusetts General Hospital (“MGH”) PALS Application Privacy Policy (iOS)

This PALS Application Privacy Policy, along with the PALS Terms of Use for iOS will tell you what information we collect through PALS and how it is used.

Your Consent
By using our application, you consent to the collection, use and sharing of information as described in this Application Privacy Policy.

In hosting the app for download, Apple (through the app store) may have access to a limited amount of the user’s information, provided directly by the user (including but not limited to name, email, IP address, and the app downloaded). However, Apple does not collect such information for or on behalf of MGH, and it will not be subject to the Partners HealthCare Notice of Privacy Practices or this app’s application privacy policy. By agreeing to these terms, you acknowledge that information provided to Apple by the user (and not by the app or by MGH does not constitute protected health information under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”) and as defined herein.
Please read the following carefully before using the application.

Information Collection and Use
Information We Collect
Use of Third-Party Services; Information Collected Through Interaction with the Application
We may use analytics and other services and tools services developed internally or provided by third parties to collect certain information relating to your use of PALS. We and our service providers may also from time to time use the application and other technologies contained within the application to receive and store certain types of information whenever you interact with the application through your mobile device. We do not retain or collect any personal information entered by users of the PALS application. All other information entered into the PALS application is stored locally on the mobile device that you use to access PALS.

How We Use This Information
MGH uses the information you provide to manage and operate PALS and provide the PALS service to you and to improve our application and the services and content we offer.

Data Security
MGH seeks to prevent unauthorized access to your personal information by use of security technologies to protect the integrity and privacy of any personal information you provide.

Although we endeavor to protect your personal information, MGH cannot and does not warrant the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided throughout our site.

Users in the European Economic Area (EEA) and Switzerland
EEA or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify and request erasure of personal data. Please contact us at with your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

Some sections of the PALS website may require login identifiers and/or passwords. You are responsible for taking reasonable steps to ensure that no unauthorized person has access to your password or account login information. It is your sole responsibility to control the use of login information and passwords, to authorize, monitor and control access to and use of your account and password and to inform PALS promptly of any need to deactivate a password.

Changes to This Policy
MGH reserves the right to change or update this Application Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes.

If you have questions or comments regarding this Application Privacy Policy or about how we collect, use or protect your personal information, please contact us through our website. Your communications with the PALS team may be recorded for quality assurance purposes.

For a list of MGH registered copyrights and how to report copyright infringement, please visit

MGH PALS Privacy Policy (Android)

MGH PALS Terms of Use and User Agreement (iOS)

MGH PALS Terms of Use and User Agreement (Android)

MGH PALS Support Page