Our Impact Areas:

Patient Engagement
Giving patients the right tools to be active in their own health

Provider Experience
Reducing administrative burden so that our providers can keep their focus on the patient rather than the paperwork – and enjoy the practice of medicine

Working smarter to deliver quality care at a lower cost

Digital Mapping


The MGH Digital Mapping project aims to support patients navigating the MGH Boston campus through the use of responsive, web-based, interactive digital maps.  Working with CampusBird, an external vendor, the HTL collaborated with MGH’s Specialized Healthcare Services and the Marketing Department to create a 3D rendering of the MGH campus and tag a wide variety of key MGH locations – such as buildings, dining areas, ATMs, amenities, and points of interest around the hospital.  The maps can be searched, sorted and customized so that users can zoom-in on what they’re looking for and also create printable maps specific to their needs.  Patients can access the map themselves, or visit an MGH information desk to have a front desk member help them.

Access the new interactive map here.

“How can we reduce spending when we don’t know how much supplies cost?”

- Meg McCleary, RN

Cost to Cath

redyellowgreenMeg McCleary, a nurse in the MGH Cardiac Catheterization Lab, during the 2014 Ether Dome Challenge, was awarded a micro-grant aimed at educating the Cath Lab staff on the cost of supplies and how to make more cost-effective decisions.  Under Meg’s leadership, the team spent significant time understanding, analyzing, and subsequently reducing the unnecessary use of supplies in the Cath Lab.

Since January 2014, the team has been implementing creative strategies to engage staff, including labeling supplies in the stock room with cost guidance, simplifying trays to remove extraneous items, and rearranging rooms to reduce excessive supply use. Meg and co-team lead David Bourque (the asset manager in the Clinical Supply Chain) also met with various MGH leaders to better understand how they could learn best practices from other areas of the hospital to be more effective.

The team has seen incredible staff engagement, with many staff members spearheading their own cost-saving initiatives.  As a result of this project and its spinoffs, if all recommended changes are adhered to, the potential projected cost savings is as much as $990,000 annually.

Interested in seeing more of our projects? View our latest Annual Report.